Case study: The professional services firm

The client, an international professional services firm with a reputation for valuing its key relationships, wanted to identify ways of improving the relationship between partners and consultants within the firm. It was recognised that this relationship was a critical factor in quality of work and quality of life, and in the profitability of the firm. Dysfunctional relationships were reducing capacity to manage work pressures which was causing stress and poor retention rates among consultants.

 

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